We discreetly align behind clients to provide strategic and tactical guidance in shaping customer decisions and shifting employee performance. Arenas of work include:
Employee Performance
What’s driving employee behavior?
Interviews, focus groups, analysis.
Identifying motivation for recruitment and retention; organizational cost-reduction opportunities; and options to improve performance.
Customer Behavior
What’s on the mind of our customers?
Why are they (not) buying from us?
Interviews, focus groups, and analysis identifying motivations for purchasing your product or service; barriers to purchasing from your business; new market opportunities; and supply chain productivity opportunities.
We get out into the marketplace and into your customers minds. We map their decision changes and provide executable changes you can make to influence their decision in your direction.
Strategy Development
We analyze your business model through the eyes of your customer and the perspective of the shifting market.
Harnessing qualitative field research with market quantitative data we collaborate with your executive team to develop pragmatic strategy to harness the winds of market change and customer behaviors.
Internal Communications
Raising employee engagement through alternative communications campaigns that resonate with your workforce, responding to our employee field research.
We’re experts at the ‘non-campaign’, creating grass-roots movements in the voices of employees, with the ideas of employees to shift thir organization forward.
Strategic Partnering
Identifying and brokering strategic partnerships between companies to collaborate to influence employee and market behavior.
We act as discreet envoys, reaching out to potential partners to understand their decision-drivers, finding mutual interest across industries and borders.
Recruitment & Retention
We map the decision-dymamics behind your organization’s recruitment and retention of talent.
We designing programs to influence the decisions of talented individuals to join and remain with your business.
Corporate Social Responsibility
Designing CSR programs to increase employee engagement and customer loyalty to your organization.
Creating a social responsiblity program that’s congruent to your organization and customer base.
Learning & Development Overhaul
Refining and re-engineering internal learning programs in order to reduce operating costs, raise engagement of participants, ensure organizational relevance, and generate measurable return for the business.
Creating learning programs that employees choose to participate in, programs that stretch the decision-making capabilities of executives in ambiguous circumstances.
Executive Offsites
We create moving, experiential programs that immerse your teams in the strategic challenges of your marketplace.
We facilitate your team in generating innovative solutions to your market challenges and in developing forward strategy, ensuring all stakeholders choose to be vested in the success of your strategy.
These are not ‘retreats’ we create offsites to engage with the hardest issues facing your organization.
